These terms govern the delivery and fulfilment service DelSA provides to a merchant (the Merchant). They form the agreement between DelSA and the Merchant. Customer-facing delivery and returns terms are published separately on the Merchant's own store.
DelSA acts solely as an independent logistics intermediary and booking agent — it quotes rates, books carriage with independent third-party couriers, and coordinates logistics. DelSA is not the carrier, not the seller or manufacturer, and never owns, inspects, handles, or takes possession of the goods.
DelSA makes no representations or warranties regarding the goods and is not the seller of record. The goods are supplied by the Merchant; DelSA is not responsible for their condition, fitness, authenticity, completeness, defects, fragility, or description. Inspection and product claims are the Merchant's.
Risk passes to the carrier on collection. Subject to applicable law, DelSA shall not be liable for loss, damage, theft, delay, mis-delivery, non-delivery, partial delivery, or return-to-sender occurring after collection by the carrier, except to the extent caused by DelSA's own gross negligence or wilful misconduct.
The Merchant warrants that all goods will be packaged in accordance with the carrier's packaging requirements. Carrier liability and insurance are routinely voided by inadequate packaging; any claim refused on packaging grounds is the Merchant's responsibility.
Delivery and contact details come from the customer or the Merchant. DelSA is not liable for failed or mis-delivery, re-delivery, or storage charges caused by incorrect or incomplete details.
Quoted delivery times are carrier estimates, not guarantees. DelSA is not liable for delay or resulting loss, including events beyond reasonable control (strikes, civil unrest, load-shedding, weather, cyber incidents, governmental action, or carrier failure).
Couriers may refuse, surcharge, or cap liability on heavy, oversized, or restricted goods. DelSA will notify the Merchant; any resulting cost or non-shipment is not DelSA's liability.
Unless separately agreed in writing per shipment, shipments are not insured beyond the carrier's standard cover, which may be limited or excluded for used, fragile, or high-value goods. DelSA is not an insurer and does not self-insure.
Transit claims are lodged against the carrier and/or its insurer within the carrier's time limits. DelSA gives reasonable assistance (tracking, proof of collection, documentation) on a reasonable-efforts basis only, and is not a party to, and bears no liability for, the claim or its outcome.
The Merchant is the seller of record; all customer claims are handled by the Merchant. The Merchant remains solely responsible for its consumer-protection and other statutory duties — nothing here transfers them to DelSA.
Delivery rates are based on courier costs at the time of quoting. The rate shown to the customer at checkout is the price for that order. If courier costs change, the rate card is updated; changes apply only to future orders — customers are never charged more after a completed order.
The Merchant indemnifies and holds DelSA harmless against any claim, loss, fine, or cost (including legal fees) arising from the goods, their packaging or description, the customer relationship, or the Merchant's breach of law — except to the extent caused by DelSA's own gross negligence or wilful misconduct.
To the fullest extent permitted by law, DelSA's total aggregate liability for any shipment or related dispute, whether arising in contract, delict, statute or otherwise, is capped at the fee DelSA earned on that shipment, and DelSA is not liable for any indirect, incidental, or consequential loss (lost profit, lost sale, downtime).
The Merchant grants DelSA the access reasonably required to provide the fulfilment service (including app access to the Merchant's store and orders). DelSA will use that access, and any customer personal information it sees (names, addresses, contact details), solely to provide the service — keeping it confidential, not disclosing or selling it, applying reasonable security safeguards, and processing it in line with applicable data-protection law. On termination, DelSA's access ends and DelSA will delete or return the data on request, except where the law requires retention.
Delivery fees are earned and non-refundable once DelSA books or dispatches a shipment, as the courier is engaged and paid at that point. This applies regardless of any refund the Merchant gives the customer (e.g. returns), which remain the Merchant's responsibility as seller of record. Only un-spent pre-funding is refundable to the Merchant.
This is a plain-language summary of the DelSA service agreement. The signed agreement with each merchant governs in the event of any conflict. Consumer (customer-facing) delivery and returns terms are published on each merchant store.